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Privacy Policy

UAE EXCHANGEis strongly committed to protecting the customer  privacy.

As an esteemed customer/registered member of www.uaeexchangetravel.com , the customer  may be randomly selected to savings and benefits on airfares, hotel reservations, holiday packages and car rentals, among other travel services. In addition, look forward to receiving exclusive promotions offering special deals.  So, we’ve provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using the www.uaeexchangetravel.com website. Personal information means information that can be linked to a specific individual, such as name, address, telephone number, e – mail address, and credit card number. We encourage the customer to review our Privacy Policy, and become familiar with it, but the customer should know that we do not sell or rent our customers’ personal information to third parties.

Collection of Information

We collects and stores information, personal or otherwise, that the customer voluntarily provides either while on the site or in response to emails in relation to features provided on the site. A few examples of what we stores include: (i) name, email address and demographic information that the customer provide when the customer enroll or take part in site activities and information provided in search requests or questions that the customer submit to the site. The customer can visit our website without revealing the customer’s identity or any personal information, but the customer may be unable to access certain options, offers and services. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

For better management of the site, we may (i) log the customer’s browsing history, (ii) log non-personally-identifiable information, including IP address, profile information, aggregate user data, and browser type, and (iii) record User IP addresses for security and monitoring purposes.


We may place a text file called a “cookie” in the browser files of the customer’s  computer. The cookie itself does not contain personal information although it will enable us to relate the customer’s use of this site to information that the customer has specifically and knowingly provided. But the only personal information a cookie can contain is information the customer supply. A cookie cannot read data off the customer’s hard disk or read cookie files created by other sites. We may use cookies to track user traffic patterns. Our advertising system may deliver a cookie to better track ad impressions and click rates.

The customer can refuse cookies by turning them off in the customer browser. If the customer has set the customer’s  browser to warn the customer  before accepting cookies, the customer  will receive the warning message with each cookie. The customer  need not have to turned on cookies to use this site. Even without a cookie, the customer can still use most of the features in our store, including ticket booking, confirmation, ticket availability/rates etc.

Member Communications and Email

We employ a strict policy against sending unsolicited email. Please note the opting not to receive email does not exempt the customer from receiving administrative emails that include but are not limited to, notices about vital program and membership status changes, Privacy Policy and Terms of Service updates and purchase and redemption confirmation emails, if any.

Our Customer Care department may contact the customer in response to the customer’s inquiries, to provide services at the customer’s request and to manage the customer traveling/ticketing requirement. We will communicate by email or telephone in accordance with the customer’s wishes.

UAE EXCHANGE Advertisers and 3rd Party Websites

Web portals AMADEUS (www.amadeus.com), Galileo (www.galileo.com) and UAE EXCHANGE (http://www.uaeexchangetravel.com/) all share a common enrollment and sign-on. Information in the customer r Member Profile is shared among these portals, and each portal maintains its own privacy policy for protection of the customer personal information.

Our website and email may contain links to various other sites. While we makes every effort to ensure that our advertisers post clear and complete Privacy Policies and observe appropriate data practices, each of these sites has a privacy policy that may differ from that of ours. The privacy practices of other websites and companies are not covered by this policy.

Except as specifically set forth below, it is our policy not to provide the customer’s personally identifiable information to our advertisers unless the customer  make the choice to share it with them. We occasionally pass personally identifiable information via a secure  interface to certain of our advertisers for the purpose of making it easier for the customer  to sign up for their offers, however, this information is only to be used by the advertiser if the customer  agree to submit the information to the advertiser for the purposes of completing an offer.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the customer’s information and are prohibited from using that information for any other purpose.

We may share non-personally identifiable information collected in aggregate, anonymous form with advertisers or other third parties so that they may better evaluate what products and services are most appealing to different segments of our member base. We do not disclose the customer’s first name, last name, address, email address, or any other personally identifiable information to these third parties unless the customer  give his express consent.

We occasionally send the information we gather about our Members to trusted third-party data processors to organize, process and/or analyze the data on our behalf. We use this information to enhance our program offerings; namely to tailor advertisements, updates, and offers to the customer r particular interests and to ensure that the customer opt-out requests are honored. All such third-party data processors are prohibited from using the customer’s personal information except to provide these services to us. They are contractually bound to observe the strict policy stated herein, so the customer can rest assured that the confidentiality of the customer r personally identifiable information will be maintained.


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect the customer’s  personal information, we cannot guarantee its absolute security.

We reserve the right to disclose the customer’s personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.

Changes to this Privacy Policy

We may amend this policy from time to time. If we make any material changes in the way we use the customer’s personally identifiable information collected at this site we will notify the customer by email and at the top of this Privacy Policy web page. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, the customer may wish to bookmark this page and/or periodically review this page to make sure the customer has the latest version.

Contact Us
If the customer have any questions or suggestions regarding our Privacy Policy, please contact Customer Care at 1800 3000 2100.
Head Office. Third Floor, Airlines Bldg, M.G. Road, Kochi 682011.